Emergency locksmith what to ask

What to ask a locksmith in an emergency?

In an emergency home security situation, it’s crucial to ensure you hire a reliable and competent locksmith. Here are the key questions to ask a locksmith on the phone before you hire them to come and help you:

Questions to Ask a Locksmith in an Emergency

  1. Are You Certified and Licensed?
    • Verify that the locksmith is certified by a reputable organisation, such as Certified Locksmiths and Security.
  2. Do You Have Insurance?
    • Confirm that the locksmith has valid insurance, including public liability insurance, to cover any accidental damage during the work.
  3. Can You Provide a DBS Check?
    • Ask if they can provide proof of a current DBS (Disclosure and Barring Service) check, ensuring they have no criminal record and are trustworthy.
  4. What is Your Response Time?
    • In an emergency, a quick response is essential. Ask how long it will take for them to arrive at your location.
  5. What Are Your Rates and Fees?
    • Request a clear estimate of the costs, including any call-out fees, labour charges, and the cost of parts. Ensure there are no hidden fees.
  6. Do You Offer a Written Quote?
    • Ask if they can provide a written quote or estimate before starting the work. This helps avoid any misunderstandings about the cost.
  7. Can You Provide References or Reviews?
    • Request references from previous customers or ask where you can read reviews about their services. Positive feedback from others can give you confidence in their abilities.
  8. What Kind of Locks/Systems Do You Use?
    • Inquire about the brands and types of locks or security systems they typically install or repair. Ensure they use high-quality, reputable products.
  9. What Services Do You Offer?
    • Confirm that the locksmith can handle your specific emergency, whether it’s a lockout, broken lock, or another security issue.
  10. Are You Local?
    • Ask if they are a local locksmith. Local locksmiths can often respond more quickly and have better knowledge of the area.
  11. What Are Your Operating Hours?
    • Ensure that the locksmith is available 24/7 if your emergency occurs outside of regular business hours.
  12. How Long Will the Job Take?
    • Get an estimate of how long the job will take to complete once they arrive. This can help you plan accordingly.

If you don’t know what to ask and feeling stressed, try going through this handy script to help you.

In an emergency home security situation, it’s crucial to ensure you hire a reliable and competent locksmith. Here are the key questions to ask a locksmith on the phone before you hire them to come and help you:

“Hello, I need emergency locksmith service, do you do call outs?

Before I go any further can I ask you a few questions please?

  • Are you certified?
  • Do you have valid insurance?
  • Can you provide proof of a DBS check?
  • How quickly can you arrive at my location?
  • What are your rates and any additional fees?
  • Can you provide a written quote?
  • Do you have references or where can I read reviews about your service?
  • What brands and types of locks do you use?
  • Are you based locally and available 24/7?
  • How long will the job take to complete?”

Finally it may be stressful situation but don’t panic and don’t make an snap decisions it may be you own home or place of work that is in need of an emergency locksmith so take you time and remain calm in the moment.