If you have had a bad experience with a locksmith, felt pressured, or are concerned about how you were treated, please let us know.
Your report helps us identify potential scams and support fair, professional locksmith services. Even if you’re unsure whether it was a scam, sharing your experience can help protect others and highlight areas where the industry needs improvement.
We treat all information confidentially and will only share details with the appropriate authorities if you give your consent. By reporting your concerns, you’re helping us build a safer and more trustworthy locksmith service network for everyone.
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Certified locksmiths and security will promote all companies to the public in the most effective way within our means.
We will deal with any issues raised by the public and CLS members in a fair but robust manor to ensure the reputation of the CLS and its members are always protected.
We will seek to protect members from any unfair claims or assertions by customers or competitors by investigating thoroughly and support them where necessary within our ability.
An endorsement is hard earned and is a privilege given by others in the industry. We will take robust due diligence when verifying and support without bias.
We will not conduct, support, or promote any training to new entrants into the locksmith industry. Our members have worked hard to build their businesses so revenue gained from them will not be used to create competition for them.
Certified Company membership is only available to local independent companies.
If you want a local locksmith who is competent, honest and reliable they must be certified by Certified Locksmiths and Security.
If you want a local locksmith who is competent, honest and reliable they must be certified by Certified Locksmiths and Security.
We don’t support national locksmith companies or franchises in order to create a balance of opportunity for small and medium-sized independent locksmith companies.
Not supporting national locksmith companies will ensure we don’t support those who are known to quote below market prices but overcharge vulnerable customers, known in the industry as the 49rs.
Supporting local, competent and reliable locksmiths, approved by us and other rated locksmiths is the best way to protect our customers. Â